Built for banks, fintechs, and regulated enterprises
Customers click. Type. Talk. Use assistive technology. Orbit tests the entire experience and the systems behind it. From the conversation to the transaction.
Runs inside your infrastructure. Your data never leaves your network.
The problem
If any of these sound familiar, keep reading.
A chatbot can answer correctly 99 times and hallucinate on the 100th. A voice agent can miss an accent, an interruption, or claim success when the underlying system failed. Traditional scripts were never designed to test this.
One journey can move from a conversation to authentication, a banking portal, a payment API and a core system. Testing the conversation alone cannot prove the customer got the right outcome.
A flow that works with a mouse can still fail with a keyboard or screen reader. Accessibility needs continuous validation, not an annual audit.
You need to know what happened, what the AI said, which systems were touched, what changed and whether the final outcome matched policy.
The solution
Orbit simulates real customers across every channel, then validates what happens in the applications, APIs and core systems underneath.
Don’t just test what the AI says. Verify what actually happened.
Customer intent
“Transfer ₹10,000 from savings to my electricity account.”
One source of truth
How it works
Assurance cycle
Intent in.
Evidence out.
Describe the customer outcome you want to validate.
“Verify that a visually impaired customer can use the banking assistant to transfer funds and independently confirm the transaction.”
Orbit behaves like the customer through chat, voice, web, mobile and accessibility interfaces.
Orbit follows the journey through authentication, portals, APIs, payment rails, core banking and back-office systems.
Orbit checks the response, the tool execution, the transaction and the result the customer received.
Every run captures conversations, audio, screens, DOM, API traces, backend state, accessibility findings and an audit trail.
Coverage
Test the conversation and the outcome it triggers.
Hear what a customer hears. Verify what the agent does.
Make independent banking possible for every customer.
Validate complete customer journeys across digital banking applications.
Verify that what the customer is told matches what happened in the systems of record.
Validate the systems between the interface and the final outcome.
Failure scenario
Not a feature walkthrough. This is the kind of failure Orbit is designed to find.
Evidence captured
The difference
Conversational AI testing
Orbit / All of that, plus
What scripts miss
The assistant says the payment succeeded. The ledger disagrees.
The API returns 200. An asynchronous downstream process fails.
Pages pass basic checks, but keyboard focus breaks halfway through the transaction.
A real user phrases something differently, changes their mind or interrupts the agent.
The chatbot sends a customer to another channel, but context is lost.
The AI still works technically but starts responding outside approved banking policy.
Enterprise
Serious assurance for regulated customer journeys.
Deploy in your VPC, data center or air-gapped environment. Sensitive data does not need to leave your network.
Use exact assertions where exactness matters and AI evaluation where customer behavior varies.
Web, mobile, voice, chat, APIs, core banking, desktop and legacy. One journey can span all of them.
Capture the evidence behind every result, from conversation to backend state.
Who it is for
Automation can tell you whether a button works, but not whether an AI interaction is correct.
Once an agent can move money, block cards or change customer information, conversation quality is only part of the risk.
Validation should not happen only after the product has shipped.
Orbit tests the outcome rather than each silo.
Orbit runs inside your infrastructure.
Start with something important
A transfer. A lost card. An account-opening flow. Orbit will test the interaction, follow the transaction and show you the evidence.
AI assurance for banking.
Test every customer interaction. Verify every outcome.
